CleanOutTerms of Use
Last updated: November 1, 2026
These terms (the end user license agreement) apply to the CleanOut website and the CleanOut Auctions apps. By creating an account you agree to them.
No objectionable content or abusive users
CleanOut has zero tolerance for objectionable content and abusive behavior. You may not post listings, photos or text that are illegal, hateful, harassing, threatening, sexually explicit, violent, discriminatory, fraudulent or misleading, or that infringe someone else's rights. You may not harass, threaten, scam or spam other users.
Anyone can report a listing with Report listing, and block a user with Block seller. We review reports within 24 hours, remove content that breaks these terms, and suspend or remove the accounts of people who post it.
Prohibited items
No weapons, ammunition, drugs or drug paraphernalia, alcohol, tobacco or vaping products, recalled or unsafe goods, stolen goods, counterfeits, live animals, adult content, hazardous materials, or anything illegal to sell where you or the buyer live.
Buying and selling
- A winning bid is a commitment to buy. Sellers must hand over the item as described.
- Sellers pay the platform fee shown when they list. Buyers pay no fees beyond the winning bid and any shipping.
- Meet in public places for local pickup. CleanOut isn't a party to the sale and doesn't inspect items.
Payments, holds, payouts and refunds
- Buyers pay CleanOut at checkout. We hold the payment and release the seller's share (the sale price minus the platform fee) only once the item is on its way or handed over.
- Shipping: the payout is released when the carrier's tracking shows the package in transit or delivered, or when the buyer confirms delivery. If the seller doesn't add tracking within 5 days of payment, the order is cancelled and the buyer is refunded in full.
- Local pickup: after paying, the buyer gets a 4-digit pickup code. The buyer gives it to the seller only after receiving the item; the seller enters it in the app to complete the sale and release the payout. If the handoff isn't confirmed within 7 days of payment, the buyer is refunded in full.
- Sellers must set up payouts (bank details verified by our payments partner, Stripe) before a payout can be sent; the seller agrees to Stripe's Connected Account terms during setup. Until automatic payouts are available, CleanOut sends payouts manually.
- If something goes wrong with an order, contact us. We may pause a payout while we look into a reported problem.
Your account
You must be at least 13 (18 to buy or sell). Keep your password safe. You can delete your account at any time in Account settings. See the Privacy Policy.
Disclaimer
CleanOut is provided "as is". To the extent the law allows, we aren't liable for indirect damages or for the items users list. Apple is not responsible for the app or its content, and has no obligation to provide support.