CleanOutSupport
Local auctions to clean out your space. Need help with a listing, bid, payment, pickup or shipment? Use Contact us in the app (My Stuff → Contact us, or “Get help” on any order), or email wh229@nau.edu. We'll reply within 2 business days.
Common questions
Does it cost anything to buy?
No. Buyers pay no fees. Sellers pay 10% of the final sale price, and only when an item sells.
How do I make an auction?
Tap Make an auction, add 1–10 photos, a title and starting price, pick pickup, shipping or both, choose how long the auction runs, and publish.
What happens with last-second bids?
When you make an auction, you choose the rule: No reset (it ends on time) or 30-second reset (a late bid adds 30 seconds so others can respond).
How does pickup work?
Buyer and seller agree a place and time in the app. Meet somewhere public and well lit. After paying, the buyer gets a 4-digit pickup code. Buyers: give it to the seller only once you have the item. Sellers: enter the code in the app to complete the sale and release your payout. If the pickup isn't confirmed within 7 days, the buyer is refunded automatically.
How does shipping work?
After a sale, the seller compares USPS, UPS and FedEx rates, buys a label and prints it (or enters their own tracking number). Sellers must add tracking within 5 days of payment, or the order is cancelled and the buyer refunded in full.
When do sellers get paid?
CleanOut holds the buyer's payment until the item is on its way (tracking shows it in transit or delivered, or the buyer confirms) or the buyer's pickup code is entered. Then we send the sale price minus the 10% fee to your bank account. Set up payouts from My Stuff → Payouts or Account settings; you can list items before you do, but it's needed before a payout is released.
I didn't get my item. Will I get my money back?
If the seller never ships (no tracking within 5 days) or the pickup never happens (7 days), you're refunded in full automatically. For anything else, use Contact us and pick the order.
How do I find auctions near me?
Enter your ZIP code, pick a distance, and filter by category or search.
How do I delete my account?
In the app, open Account (or My Stuff → Account settings) and tap Delete account, then type DELETE and your password to confirm. Your live auctions are cancelled (bidders are told and nobody is charged), unpaid orders are cancelled, and your personal info is removed. Paid orders still being shipped or picked up need to be finished first. Can't sign in? Email us from your account's address.
How do I report a listing or block someone?
On any listing, tap Report listing and choose a reason. We review reports within 24 hours and remove content that breaks our Terms of Use. Tap Block seller to hide that person's listings and stop them bidding on yours. You can unblock people in Account settings.